***Refund and Returns Policy ***

Last Updated: 01-Jan-2025

At Guru Soya Products, customer satisfaction is our top priority. We aim to provide the highest quality soya-based products. If for any reason you are not satisfied with your purchase, please review our Refund and Returns Policy below.

Eligibility for Returns

1. Timeframe:
   • Returns are accepted within 7 days of the delivery date.
2. Condition of Products:
   • Items must be unused, unopened, and in their original packaging.
   • Products that are damaged, tampered with, or partially used are not eligible for returns.
3. Eligible Products:
   • Perishable items (like tofu and soy café nutrient) are non-returnable unless they are defective or damaged upon delivery.

Process for Returns

1. Contact Us:
   • Reach out to our customer service email contact@gurusoyaproducts.com within the return window.
   • Provide your order ID, receipt, and a brief explanation of the issue.
2. Inspection:
   • Upon receiving your return request, we may ask for photos of the product for verification.
3. Return Approval:
   • If approved, you will receive a return authorization number and instructions on how to ship the product back.
   • Shipping costs for returning items are non-refundable and must be covered by the customer unless the return is due to our error.

Refund Policy

1. Refund Eligibility:
   • Refunds are only issued for defective, damaged, or incorrect products.
   • No refunds are provided for change-of-mind purchases.
2. Refund Processing:
   • Once the returned product is inspected and approved, the refund will be processed within 7-10 business days.
   • Refunds will be credited back to the original payment method.

Exchanges

• We do not offer exchanges at this time. If you need a different product, you may initiate a return (if eligible) and place a new order.

Non-Returnable Items

• The following items are non-returnable:
  • Perishable goods like tofu and soy café nutrient.
  • Discounted or clearance items.

Damaged or Defective Products

If your product arrives damaged or defective:

1. Contact us immediately with your order ID and photos of the damaged product.
2. We will provide a replacement or a full refund after verification.

Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us:

• Email: contact@gurusoyaproducts.com
• Phone: +918999442136.